Complaint Submission Form

Complaint Submission Form

Please complete this form to submit a complaint for review. Ensure all information is accurate and complete.
If you wish to make a complaint against an AIA member, please read through our Complaint Guidelines and Sanctions Handbook which provide more detail on how AIA assesses and deals with complaints made against members.

If you are not sure whether your complaint would be appropriate, or whether you have the grounds to make a complaint, you can contact the Secretary of the Disciplinary Process.

All complaints must be submitted online using the form below; no complaints should be directed through AIA Branches or third-parties.

More information on AIA's complaints and disciplinary process.
Before raising a complaint with AIA, you must give a member sufficient opportunity and time to resolve the matter through his or her firm’s internal complaints procedures where appropriate. If after four weeks the firm has not resolved your complaint you should lodge a complaint. Your complaint will not be considered unless this route has been taken.
Has the complaint been taken up with the Member?

About your complaint
Firm's Name
Member ID (if known)
Member's Name

PrefixFirst NameMiddle NameLast Name
Member's Address

Street Address

Street Address Line 2

CityState / Province

Postal / Zip CodeCountry
Your Relationship with the Individual/Firm
Outline of Complaint
Please provide as much detail as possible about your complaint, including relevant dates, events, individuals involved, and the specific concerns you wish to raise. If you have supporting documents or evidence, these can be uploaded as attachments to provide any additional information that will help us understand your complaint.
File Upload

Please upload any supporting evidence relating to your complaint here. This may include correspondence, documents, screenshots, records, or any other information that you believe is relevant. Providing detailed evidence can help us understand and assess your complaint more effectively.
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Submit your complaint
If appropriate, attempts will be made to resolve the matter by mediation, for example where the complaint has arisen because of misunderstanding or lack of communication. If mediation is not appropriate, or if after mediation there are potentially serious matters which require further investigation, the case will be referred for Investigation. Please confirm you understand this process.

Confirming this process does not influence the assessment of your complaint. All complaints are considered in line with AIA's Complaints Guidelines.
I confirm that I understand AIA's mediation and investigation process.
I understand that this form and enclosures, and any future correspondence and documents provided in connection herewith, may be copied to the member complained about, and other parties as may be involved.
Please verify that you are human
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